Ticketing Info

The Rose Music Center Box Office
sponsored by

Universal 1 Rose website Logo 368 x 198 2024

Non-Show Day Box Office Hours (excluding holidays):

Beginning Monday, April 15, the Rose Music Center box office will be open for the season.

The box office will be closed for the following federal holidays: Monday, May 27 for Memorial Day, Wednesday, June 19 for Juneteenth, and Monday, September 2 for Labor Day.


Show Day Box Office Hours:

On concert days that fall on a Tuesday, Thursday, Saturday, or Sunday, the box office will be open from 3pm - Showtime. On concert days that fall on a Monday, Wednesday, or Friday, the box office will be open from 10am - Showtime.


The only authorized sellers of tickets to Rose Music Center events are the Rose Music Center box office and Ticketmaster (www.Ticketmaster.com). Please be aware that tickets purchased through other secondary market sources (i.e. StubHub, Vivid Seats, “scalpers”, etc.), may or may not be legitimate. The Rose Music Center at The Heights does not endorse using any secondary ticketing sources, and the Rose Music Center Box Office cannot resolve any issues involving them. Please note tickets are sometimes also available through fan club sites as presales or special VIP packages.

Ticket prices include parking and are subject to price increase based on demand and applicable Ticketmaster fees. All events are rain or shine. Dates, times and artists subject to change without notice.

Will Call Procedures

  • Patrons must have a picture ID, the credit card used to purchase tickets and, whenever possible, the confirmation number of their order. The box office cannot release tickets to a patron without a picture ID. The Box office can only release tickets to the patron(s) named on the account. The box office cannot accept Will Call tickets to be left in another person’s name.

Service Fees

  • The box office does not charge a service/convenience fee on tickets that are paid for with cash. Purchases completed made using a credit or debit card will be subject to a $2 per ticket fee. Purchases completed through Ticketmaster's selling channels will include additional convenience fees.

Special Offers

  • Vouchers and discount/promotional tickets are not available for purchase or redemption on the day of the performance. There are no refunds or exchanges. Lost, destroyed, or left behind tickets cannot be replaced.

Gift Certificates


Special Seating Arrangements

  • The Rose Music Center at The Heights is fully equipped with ADA Accessibility entrances and seating. Patrons MUST SPECIFY if they need ADA, hearing impaired, or visually impaired seating at the time of ticket purchase. A ticket will be sold in the designated ADA section on a best available basis. These seats allow for one to three companions. ADA tickets can be purchased at Ticketmaster.com or at the venue box office during operating hours.

  • The Rose Music Center At The Heights offers sign language interpretation upon request. Requests for sign language interpreting services must be received no later than 3 weeks before the event, and are subject to availability of an interpreter. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to request an interpreter.
  • If you are in need of further assistance, please call 937.610.0288.

Refund Policy

  • No refunds are given with the exception of cancelled or rescheduled concerts. All sales are final. Date, times, and artists are subject to change without notice.